Refund & Cancellation Policy

Effective: July 23, 2026

This policy explains how billing, renewals, cancellations, and refunds work for LitTrack subscriptions. It is part of our Terms of Service.

Free trial

New educator accounts receive a 7-day Premium trial with full Premium feature access. You will not be automatically charged during or at the end of the trial unless you have knowingly entered payment information and agreed to automatic conversion to a paid plan. Your trial expiration date is shown in-app. At the end of the trial, your account's available features change to match the plan you select; no data is deleted or hidden. If you choose Basic and have more than 10 active students, you'll be guided through a downgrade/archiving workflow. If you choose Pro, all data is preserved and only Premium-only actions are disabled. If you do not select a paid plan, your account becomes read-only until you subscribe.

Automatic renewal

Paid plans are billed on a recurring monthly basis at the price shown on the Billing page at the time of purchase (currently Basic $17.99/month for up to 10 active students, Pro $39.99/month for unlimited students, and Premium $69.99/month), plus applicable taxes. Tax collection configuration is pending final review. Your subscription renews automatically at the end of each billing period at the then-current rate, charged to your saved payment method, unless you cancel at least 24 hours before the next billing date.

How to cancel

  1. Sign in to LitTrack.
  2. Open the Billing page.
  3. Click Cancel subscription and confirm.

You will retain paid access through the end of the current billing period. No further charges will occur after cancellation. You may resubscribe at any time.

Refunds

Subscriptions are billed in advance for the upcoming period. We generally do not provide refunds or credits for partial months, unused features, or unused time after cancellation. If you were charged in error, if the Service was unavailable due to our fault for an extended period, or if you believe you are entitled to a refund under applicable law, contact us within 30 days of the charge at raisingreaderswithelise@gmail.com and we will review your request in good faith.

Plan changes

Upgrading (for example, from Basic to Pro, or Pro to Premium) takes effect immediately, and we prorate the difference for the remainder of the current billing period. Downgrading takes effect at the start of your next billing period. Downgrading to Basic with more than 10 active students triggers a guided downgrade/archiving workflow; downgrading to Pro preserves all data and only disables Premium-only actions.

Failed payments and past-due accounts

If a renewal payment fails, we will attempt to charge your payment method again over the following days and email you. Your account has a 3-day grace period during which access continues. If payment is not resolved within that window, access is locked until billing is updated. Data is retained for 30 days after a lockout before deletion may begin.

Chargebacks

Please contact us before initiating a chargeback so we can resolve billing disputes directly. Fraudulent chargebacks may result in immediate account termination.

Contact

Questions about billing? Email raisingreaderswithelise@gmail.com.